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HCL To Transform Munich Re Workplace Services In 40 Countries

The firm said that it will modernize and standardize workplace services for more than 16,000 employees in 40 countries.

NOIDA, India — Indian multinational information technology services and consulting firm HCL Technologies said that it has signed a contract with Munich Re, one of the world’s leading reinsurers, to create a next-generation digital workplace for its workforce.

“Flexibility and user-experience transformation are now of greater importance, and this deal reflects the growing value organizations like Munich Re see in HCL’s innovative Fluid Workplace model,” said Rahul Singh, President of Financial Services HCL Technologies, in a statement.

“This alliance also represents another significant stride in HCL’s growth in Germany where we continue to invest in expanding our footprint and developing new solutions to support our clients.”

HCL will modernize workplace services for more than 16,000 employees in 40 countries by adopting a “glocal” strategy.

“Munich Re selected HCL as its preferred partner due to the strength of the existing relationship and its proven track record creating a modern digital workplace for other leading German and global organizations,” the statement said.

“HCL’s Fluid Workplace Solution offers Munich Re the flexibility to rapidly modify remote working practices as business needs evolve to mitigate the risks associated with the uncertainty surrounding the pandemic.”

“In addition, HCL’s WorkBlaze solution will provide predictive analytics and AI for IT Operations capabilities, which will help Munich Re proactively enhance user experiences and pave the way toward a self-healing digital workplace,” the statement said.

From near-shore locations, it will support Munich Re’s global workforce in multiple languages, including German, Spanish, and Mandarin.

It will also implement a personalized service desk solution and leverage the power of automation and self-service capabilities to improve efficiency and enhance employee user experiences.

“The last 12 months have triggered the biggest change in how companies empower and support their employees,” said Robin Johnson, Group CIO, Munich Re.

“Now, user experience transformation has become a strategic priority to us. It was essential to have a partner that could help us create a modern digital workplace powered by the latest technology innovation to deliver a next-generation user experience to our employees.”

“It was also imperative for our partner to offer global multilingual support capabilities. The strength of HCL’s digital workplace offerings and our existing relationship made it an easy decision to partner with HCL,” said Johnson.

Singh said the company has already achieved significant success with Munich Re in modernizing its applications and supporting its core insurance platforms.

HCL Technologies had recently announced on Aug. 17 that it had signed a five-year deal with German multinational chemical company Wacker Chemie.

“Germany is a key strategic market for HCL, and our engagement with Wacker Chemie is a testament to our continued growth in the region,” said Rolf Frank Fehler, Senior Vice-President at HCL Technologies.

“We are excited to partner with Wacker, as we strongly believe digital transformation is a collaborative journey. HCL’s global delivery model and regional service management will help ensure delivery success at Wacker.”

(With inputs from ANI)

Edited by Saptak Datta and Praveen Pramod Tewari